Introduction

Privacy Statement

Globose Technology Solutions (GTS) and its affiliates respect your privacy and are committed to protecting it. We provide this Privacy Statement to inform you of our policy and practices and the choices you can make about how your information is collected and used. This Privacy Statement applies to the sites accessible from https://gts.ai/ (the ”Site”) and the data we receive from you via this site in our capacity as a data controller. We ensure that any personal data received will be processed in accordance with the applicable privacy and data protection laws, including the Data Protection Act 1998, Regulation 2016/679 of the European Parliament, the General Data Protection Regulation (GDPR), the Philippines Data Privacy Act, the Australian Privacy Act, and any other laws that apply to personal data in respect of which we are subject (referred to in this Privacy Statement as “applicable data protection laws”).

Collection and Use of Personal Data

Links provided within the Site are not covered by this Privacy Statement, and we are not responsible for any third-party websites that may be accessible through links from this Site. This Privacy Statement explains how we, as a data controller, may collect, use, and share information that we obtain about you directly or indirectly in accordance with applicable data privacy laws. When you use our services or your personal data is processed in connection with such services, we will be the data controller of such information.

Acceptance and Consent

Your provision of personal data to us or your use of our online services constitutes your acceptance of the terms of this Privacy Statement. We are committed to ensuring that any personal data received will be processed in accordance with applicable privacy and data protection laws.

Your Rights and Choices

You have the right to access, correct, or delete your personal data. If you wish to exercise these rights, please contact us using the information provided on our Site. We will respond to your request in accordance with applicable data protection laws.

Data Security and Retention

We implement appropriate technical and organizational measures to ensure the security of your personal data. Your data will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

Scope of Privacy Statement

This Privacy Statement explains and describes:

  • When this Privacy Statement applies
  • Our Use of Cookies
  • How we collect your personal data
  • Use of Information
  • Disclosure of your information
  • Retention of your data
  • Links to other websites
  • Collection of Anonymous Information
  • Information Security
  • International Transfers
  • Your Rights
  • Feedback, including comments, questions, and complaints
  • Changes to the privacy statement
  • Further information

When this Privacy Statement applies

Privacy Statement

Scope of this Privacy Statement

This Privacy Statement applies to:

  • Your use of any of our services.
  • Applications for jobs or work placements with us.
  • The supply of services to us involving personal data.
  • Relationships with our clients.
  • Information collected from third parties.

Additionally, it applies to our Site and online services, including any online services created or hosted by us, where this Privacy Statement appears. These online services may collect certain details, for example, if you want to subscribe to any publications or newsletters that we may periodically issue.

Use of Cookies and Similar Technologies

Please note that our online services use cookies and similar technologies, as described in more detail below.

Our Use of Cookies

This Privacy Statement applies:

  • to your use of any of our services;
  • where you apply to us for a job or work placement;
  • supply of services to us where this involves any personal data;
  • result of your relationship with one or more of our clients;
  • and/or to any information collected from third parties.

This Privacy Statement additionally applies to our Site and online.  Services and any online service created or hosted by us from time to time on which this Privacy.  Statement appears (together, our “online services”) through which we may collect certain details if, for example, you want to subscribe to any publications or newsletters that we may periodically issue.

Please note that our online services make use of cookies and similar technologies. As described in more detail below:

How we collect your personal data

Collection of Personal Data

Direct Collection

Personal data is any information that can be used to identify you or that we can link to you. When you use our services, we collect personal data directly from you. This includes any information you voluntarily provide, such as when you communicate with us via email or other channels, sign up for newsletters, register for webinars or events, or respond to our communications.

Third-Party Sources

We may also collect personal data from third parties such as your employer, regulatory authorities, recruitment agencies, credit reporting agencies, information or service providers, publicly available records, and the third parties described in this statement.

Types of Personal Data Collected

The information you provide may include current and historical personal data such as your name, contact details, title, identification, employment details, positions held, enquiry/complaint details, and information about the organization with which you are affiliated. We may also collect personal data about your other dealings with us and our clients, including any contact we have with you in person, by telephone, email, or online.

Additional Sources

We may collect information from social media platforms that share data about how you interact with our social media content. Any information gathered through these channels will be governed by the privacy settings, policies, and procedures of the applicable social media platform, which we strongly encourage you to review.

Unsolicited Information

We will handle any unsolicited information in accordance with the law, including destroying or de-identifying such information where required.

Online Services

When you use our online services, we may collect various types of information, including:

Information you provide by completing forms, submitting material, requesting services, entering competitions, registering for our online offerings, or subscribing to newsletters or other services.

Your credit or debit card number, expiry date, and security code.

Your name and address, delivery address (if different), and contact telephone number.

Information from your participation in competitions, live chats, or message boards.

Details of visits made to our online services, including traffic volume, logs, IP address, device location, technical information, and identifiers about the device and the nature of the visit.

Credentials for accessing certain features of our online services.

Job Applications

If you apply for a job or work placement with us, you may need to provide information about your education, employment, racial background, and state of health. As part of your application, you will be asked to provide express consent for the use of this information to assess your application, carry out recruitment analytics, and perform any required monitoring activities. We may also conduct screening checks and consider you for other positions.

Sharing of Personal Data

We may exchange your personal data with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, recruitment analytics providers, referees, and your current and previous employers. Additional information about you may be gathered from publicly available resources such as LinkedIn or other social or professional media platforms and collated with the information you provide.

Legal and Contractual Obligations

In some instances, personal data must be provided to us for legal or contractual purposes, such as anti-money laundering identification. We will highlight any details we are obligated to collect.

Legal basis for usage of personal data

Legal Grounds for Using Your Personal Data

Performance of a Contract

We may need to collect and use your personal data to enter into a contract with you or to perform a contract that you have with us. For example, when you place an order for our transcription services, we respond to your requests and provide services in accordance with our terms and conditions or other applicable terms of business agreed with you or your employing organization.

Legitimate Interests

We consider the use of your information under legitimate interests when it is:

Non-detrimental to you

Within your reasonable expectations

Necessary for our own or a third party’s legitimate purposes

We may use your personal data for purposes such as:

Direct marketing or continued communication

Prevention of fraud

Internal administrative purposes

Personalization of the services we provide to you

Ensuring network and information security, including preventing unauthorized access to electronic communication networks and stopping damage to computer and electronic communication systems

Reporting possible criminal acts or threats to public security to a competent authority

Compliance with a Legal Obligation

We may be required to process your information due to legal requirements, including employment laws, tax laws, and other regulatory provisions applicable to us as a provider of digital, audio, and video transcription services.

Consent

In certain circumstances, we may ask for your consent to process your personal data, such as for marketing purposes when you or your employing organization is not our client. We may also seek your consent for processing sensitive personal data, such as health or racial background information. You have the right to withdraw your consent at any time by contacting us as described in section 16

Rules of Conduct

At GTS, we strive to maintain a respectful, engaging, and secure environment for all users. Adherence to the following rules is expected:

  1. Respectful Communication: Engage courteously with others, avoiding offensive or harmful language.
  2. Legal Compliance: Abide by all applicable laws and regulations in your interactions and content sharing.
  3. No Abuse or Harassment: Harassment, bullying, or any form of abuse towards other users is strictly prohibite.
  4. Responsible Use: Utilize our services in a manner that is ethical, non-deceptive, and respectful of others’ rights.
  5. Data Integrity: Do not manipulate, misuse, or unlawfully access data or personal information of other users.

Violations of these rules may result in restrictions on access or legal action, depending on the severity of the misconduct.

Use of Information

We use your information in order to provide you with, and improve, our services, including:

  • To use the information. We collect about you to process orders.  Deal with any enquiry and/or to send you information about our products and offers from time to time.
  • To use your credit card details which are taken through a secure process for processing by your card provider. Our card processor and our bank.
  • To respond to your enquiries.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To facilitate our internal business operations.  Including to fulfil our legal or regulatory requirements.
  • To maintain and develop our relationship with you.
  • For our business purposes, including data analysis.  Submitting invoices, detecting, preventing, and responding to actual or potential fraud. Illegal activities, or intellectual property infringement.
  • To maintain and update our records including our database of contacts.
  • To evaluate, recruit, and hire personnel.
  • To measure the popularity and effectiveness of services such as newsletters and seminar.  Invitations, in order to improve what we offer to you and other recipients.
  • To ensure that content from our online services is present in the.  Most effective and secure manner for you and the device on which you are accessing our services. And to troubleshoot, and improve such online services.
  • To allow you to use or access interactive features or secure areas of our online services. When you choose to do so.
  • For research, planning, service development, security or risk management.
  • As we believe reasonably necessary or appropriate. To  Comply with our legal obligations; respond to legal process or requests for information issue by government authorities or other third parties; or protector your, our, or others’ rights.

We may not be able to do some or all of these things without your personal data.

Sometimes we may need to give information to our agents and subcontractors who assist us in providing services. In these circumstances we always ensure that the information is safe and secure.

If at any time we intend to change the purpose for which we hold your personal data, for example to offer you with a complimentary service that we may provide in the future, we will give you prior information of that new purpose so you are aware of this.

Subject to the above, the information collect about you will not be use for any other purposes and will not be sold or otherwise disclose to any other organisations, unless required by law, except our successors in title. If we transfer ownership or management of the Site to a third party we may also transfer your data to such third party, provide such third party agrees to observe this Privacy Statement.

Disclosure of your information

In providing our services and operating our business, we may allow access to your personal data to different entities within our group. This is for internal administrative purposes such as billing, promoting our events and services, and providing you or your organization with services, consistent with this Privacy Statement and applicable law.

Sharing Personal Data with Third-Party Service Providers

We may exchange your personal data with third-party service providers under the following conditions:

Consent: You have consented to us sharing your personal data in this way.

Service Provision: It is reasonably necessary to provide you with the services you require at any particular time.

Contractual Obligation: Such sharing is provided for under contract, including our terms and conditions for any particular service that we may provide to you.

Legal Requirements: Sharing is required by law enforcement bodies or other government authorities.

Terms Enforcement: We need to enforce or apply our terms and conditions to which you have agreed (or other terms that apply to our relationship with you or your employing organization).

Protection of Rights: It is necessary to protect the rights, interests, property, or safety of our clients or others.

Co-Promotional Arrangements: Disclosure is relevant in circumstances such as jointly sponsored events, external venues, or caterers.

Agents and Contractors: Our agents or contractors who assist us in providing our services require such information. For example, in fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services, or other tasks. They will only use your information to the extent necessary to perform their functions.

Service Providers: We use third-party service providers for services that involve data processing, such as archival, web-hosting, analytics, event hosting, IT providers, auditing, reference checking, professional advisory, mailing, delivery, technology, website, research, banking, payment, client contact, data processing, insurance, forensic, litigation support, marketing, and security services.

Business Changes: If all, or most, of our assets are merged with or acquired by a third party, or we expand or reorganize our business, your personal data may form part of the transfer or merged assets.

Legal Obligations: We are under a legal, regulatory, or professional obligation to do so, such as complying with a Court Order.

Security and Disposal of Personal Data

Any third parties with whom we share your data are obligated to keep your details securely and use them only to fulfill the service they provide on our behalf. When they no longer need your personal data to fulfill this service, they will dispose of such details in line with our policy unless they are themselves legally required to retain the information. If we need to pass your sensitive personal data to a third party, we will only do so once we have obtained your consent, unless legally required otherwise.

Database Rights and Information Sharing

We own the database rights to the information collected via our online services. We do not sell, rent, or otherwise share information that reasonably identifies you or your organization with unaffiliated entities for their independent use except as expressly described in this Privacy Statement or with your express prior permission.

We may share information that does not reasonably identify you or your organization as permitted by applicable law.

Retention of your data

We retain the information we collect no longer than is reasonably necessary to fulfil the purposes that such data was originally collect in accordance with our internal data retention polices or to comply with our legal and regulatory obligations.

Links to other websites

Our site and communications may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This Privacy Statement does not cover the information practices of those third-party websites.

Collection of Anonymous Information

Anonymous Information Collection

We sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we measure visitor activity on our site in ways that keep the information anonymous, as detailed in Section 4. This information helps us measure the number of visitors to different areas of our site and make our site more useful to visitors.

Usage of Collected Information

We use the collected information to measure the number of visitors, analyze the traffic through our servers, and understand the level of demand for pages and topics of interest. This analysis helps us improve our services periodically.

Log Analysis and Data Security

Our logs are analyzed periodically to measure traffic, page visits, and demand for specific topics. None of the information in these logs constitutes personal data. We may preserve these logs indefinitely and use them to prevent security breaches and ensure the integrity of data on our servers.

Data Privacy and Integrity

The logs we maintain do not include personal data. They are used to maintain data integrity and security on our servers. By analyzing these logs, we ensure that our services remain secure and reliable.

Information Security

Secure Information Handling

We take steps to hold information securely in both electronic and physical forms. Our information security policy is supported by a variety of processes and procedures, and we store information in access-controlled premises or electronic databases requiring logins and passwords. All our employees, officers, contractors, and third-party providers with access to confidential information are subject to access controls and confidentiality obligations. We also require our third-party data storage providers to comply with appropriate information security industry standards.

Transmission and Risks

While we strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services, which is at your own risk. It is your responsibility to scan what you choose to download from our site to ensure that it is free of viruses, worms, Trojan horses, and other destructive codes. If you communicate with us using a non-secure mechanism, you assume the risks that such communications may be intercepted, not received, delayed, corrupted, or received by persons other than the intended recipient.

Security Measures

Once we receive your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorized access, modification, or disclosure. You can help us keep your information secure by ensuring that any username or password related to our online services is kept strictly confidential and not made available to any other person. If you suspect someone else may be using your user details or password, you should stop using them and notify us immediately.

International Transfers

Where you are submitting personal data from within the European Economic Area (EEA), such information may be transferred to countries outside the EEA. This may happen if one or more of our third-party service providers with whom we share personal data are located, or have their servers located, outside your country or the country from which the data were provided. If we transfer your information outside the EEA, we will take steps to ensure that your privacy rights continue to be protected to the standard required under applicable data protection laws.

Your Rights

Under applicable data protection legislation, we have a duty of care to ensure that your personal data is accurate and up to date. Therefore, please contact us to update or correct your information if it changes or if you believe that any information we have collected about you is inaccurate. You can request access to the personal data we hold about you, corrections or updates to your details, the erasure of your personal data, and the portability of personal data that you have provided to us. You also have the right to object to, or request the restriction of, our use of your personal data.

If you would like to exercise any of these rights, please contact us using the details below. We may refuse to provide access where we have legitimate reasons for doing so under applicable data privacy laws, and in exceptional circumstances may charge a fee for access if the relevant legislation allows us to do so, in which case we will provide reasons for our decision.

Feedback and Complaints

We value your comments and opinions. If you have any comments, questions, or complaints about our use of your information or about this online Privacy Statement, please contact us at:

Our contact details are as follows:

India
TC-321-325, R-Tech Capital Highstreet,
Phool Bagh, Bhiwadi, Alwar (RJ.)- 301019

Germany

Borstelmannsweg 84, Amberg Germany- 92206

China

13A Wing King Bldg. No 29 Jian She 6th Rd,
Guangzhou 510060 China.

Australia
14 Silver Street,
Werribee Victoria 3030,
Australia

Email: privacy@gts.ai
Tel: + (01493) 491-989

If you do not receive a response to your inquiry relating to our privacy practices – or if you feel your inquiry has not been satisfactorily addressed, you may submit a complaint to your local data supervisory authority.

If you make a privacy complaint with us, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint When you send us, or provide us with personal information via email (that is, in a message containing a question or comment, or by filling out a form that emails us this information) or via telephone, we use it to respond to your requests.

Further information

At your request, we can confirm what information we hold about you and how it is processed. If we do hold personal data about you, you can request the following information by contacting us using the details below:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on our legitimate interests or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
    Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

Proof of identity is required. All Data Subject Requests can be made through our company website.

General disclaimers

Neither we nor any of our affiliates, directors, employees or other representatives will be liable for losses arising out of or in connection with the use of our Site to the extent permissible by law.

We are only providing our Site and its contents on a “as is” basis and we make no (and expressly disclaim all) representations and/or warranties of any kind with respect to our Site or its contents including without limitation warranties of merchant ability and/or fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible from or via our Site is accurate, complete or current.

The limitations of liability in relation to our Site apply to all damages of any kind, including, without limitation, compensatory, direct, indirect or consequential damages, loss of data, income, production or profit, loss of or damage to property and claims of third parties.

The limitations of liability in relation to our Site do not limit our liability to the extent that it cannot be limited and/or excluded by applicable law.

You are liable for any telephone charges and any charges made by your internet service provider as a result of your use of the internet service.

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